Getting Into Your My Club Rewards Account
For all our members, the main entry point is myclubrewards.ca. This is the loyalty platform directly connected to Gateway Casino Sault Ste. Marie, and in line with industry practice, we keep everything tied into that one portal. There is no separate online casino balance, no standalone betting app for this property. Your My Club Rewards profile is where it all lives - tier progress, offers, personal data, the lot.
The access itself is simple. Open your usual browser, type in myclubrewards.ca and look for the “Account” or “Login” option in the menu at the top of the page. From there, use the email address you provided during enrollment, enter your password, then select sign in. Once the dashboard loads, you will see your current tier level and total points on the main screen. If you want to focus on perks specific to Sault Ste. Marie, move to the promotions area and, where the option is available, filter by venue so only local offers appear.
If you do not have an account yet, registration happens through that same site. You can complete it online at your own pace. Or, if you prefer face-to-face service, visit the rewards desk at 30 Bay St., Sault Ste. Marie, ON P6A 7A6 and our team will open a My Club Rewards membership for you on the spot.
If You Have Forgotten Your Password
Password issues are common across the casino loyalty industry, and we handle them through a built-in reset process in the My Club Rewards portal.
Start at myclubrewards.ca/account/login. Under the regular sign-in boxes there is a “Forgot Password” link. Click that, type in the same email address that is linked to your membership, and submit the request. Shortly after, the system will send a reset email. Open that message, follow the link while it is still active, create a new password that fits the stated character rules, confirm it a second time, and your account access should be restored.
If you do not see the reset email after a few minutes, have a look in your spam or junk folder, as filtering rules often redirect automatic messages there. When the self-serve path does not solve it - maybe you no longer have access to that inbox, or something just feels off - contact us by phone at 705-759-0100 or by email at [email protected] so we can review the account details directly.
A small general note: in our experience, a basic password manager helps a lot, especially for players keeping loyalty accounts with a couple of different venues. It reduces lockouts and cuts down those reset steps over time.
Membership Tiers and Why Login Actually Matters
Our loyalty program uses a five-tier model, which is fairly standard practice across Canadian casinos. Tier points come from eligible play on the gaming floor, and your tier level is what unlocks access to specific privileges. You only see that progression once you are logged into your My Club Rewards profile - the point totals and status do not appear anywhere publicly.
| Tier Level | How Points Are Earned | Account Access Required |
|---|---|---|
| Tier 1 | Playing eligible slot and table games | Yes - login to track |
| Tier 2 | Accumulated play beyond Tier 1 threshold | Yes - login to track |
| Tier 3 | Continued play and point accumulation | Yes - login to track |
| Tier 4 | Higher volume of eligible gaming activity | Yes - login to track |
| Tier 5 | Top-level accumulated tier points | Yes - login to track |
One detail that tends to surprise newer members: when you sit down to play and do not present your membership card, that gaming time cannot be linked back to your account. As a result, you will not earn the related tier points. It is worth creating a small routine for yourself, handing your card to the dealer or inserting it at the slot before you get into the game.
